Important Information for Patients of Alabama Allergy & Asthma Center Regarding Clinic Hours, Immunotherapy/Biologic Administration, and Policies

Thank you again for being a patient of Alabama Allergy & Asthma Center! We very much appreciate your support and patience during the COVID-19 pandemic. We realize no one expected to be here with the number of positive Covid-19 cases in Alabama at this high level.  Because of this we have to be increasingly mindful of increased safety measures for our staff and patients.  We are trying very hard to make sure that you have access to the best allergy and asthma care during this time. Having uncontrolled asthma and allergies can complicate a COVID infection so we urge you to remain complaint with your medications. We want to make sure that you stay well during this pollen season and prevent you from using emergency rooms and urgent care offices.  

This is our tenth revision of our Covid-19 policies.


The office schedules have been thoughtfully changed to have our staff members working in only one location through October 2020.  

We have made it convenient to schedule your allergy shots online!

Please visit and click the link on the homepage to schedule.  The process is super easy and can be done from a computer or mobile phone. If you can’t find an appointment that works for you please call 205-871-9661 #1 for assistance with scheduling. 

Masks are required to be worn at all locations.  You will not be allowed to enter any location without one. We have a very limited supply of masks available for our patients should you forget your mask at home.  

Please arrive at your scheduled appointment time.  We have structured our schedules to allow for social distancing in all locations.  If you arrive early or late if affects the distancing measures and we will not be able to accommodate you entering the practice.  To make this easy for everyone, simply arrive at your scheduled appointment time.  If you find yourself running later than 5 minutes for your allergy shots or biologics injections or 15 minutes late for your office visit we will need to reschedule you.  This is because of social distancing protocols. If you have any issues along the way with our Covid-19 policies please call or email our Clinical Director, Diane Paige.

School Forms and Back to School. School forms can be completed during your office visit or telemedicine visit at no charge.  School forms not associated with an office visits will be charged $10 per page. We have most standard school forms for Alabama on hand, any specialized letters or forms you will need to fax to us at 205-870-1621 or email to .  Payment for forms will be collected at the time the forms are completed.  Please allow 5-7 days for all forms to be completed and returned.

Please limit your appointment to you only, and when necessary one parent/caregiver per patient.  We TRULY appreciate your understanding. We cannot have extra people in our offices and safely social distance.  

We continue to offer telemedicine as an option for our patients. 

This is a great way to have your visit with your provider and have your prescriptions filled.  Please call 205-871-9661, option 1 to schedule telemed.


Please note the changes below in red.

LocationDays OpenClinic HoursShot Hours
HomewoodMonday thru Friday

Mon & Thurs: 8am–5pm

Tue, Wed, & Fri: 8 am–4pm

Mon & Thurs: 8am–4:30pm

Tue, Wed & Fri: 8 am–3:30pm

HooverMonday thru Friday

Mon & Thurs: 8am–5pm

Tue, Wed, & Fri: 8 am–4pm

Mon & Thurs: 8am–4:30pm

Tue, Wed & Fri: 8 am–3:30pm

OxfordMonday thru Thursday

Mon & Thurs: 8am–5pm

Tue & Wed: 8 am–4pm

Mon & Thurs: 8am–4:30pm

Tue & Wed: 8 am–3:30pm

CullmanMonday thru Thursday

Mon & Thurs: 8am–5pm

Tue & Wed: 8 am–4pm

Mon, Tue & Wed: 8 am–3:30pm
TrussvilleTuesday thru Friday

Thurs: 8am-5pm

Tues, Wed & Fri: 8am – 4pm

*Tuesdays Begin on 7/14

Thurs: 8am–4:30pm

Tues, Wed & Fri: 8 am–3:30pm 

ChelseaMon, Wed, Thurs (Closed Tuesday & Friday)

Mon & Thurs: 8am–5pm

Wed: 8 am–4pm

Mon & Wed: 8am–3:30pm

Thurs: 8-12pm & 1-4:30pm


Your allergy shots have been moved to Hoover.

BessemerCLOSEDCLOSEDYour allergy shots have been moved to Hoover.



  • For safety reasons, we have to continue to schedule immunotherapy/biologic shots at all locations.  This will allow us to control the flow of patients coming into our locations, and this will allow us to make sure we ask all of the proper screening questions and procedures.  We can also control our social distancing policy in our lobby.
  • Our biggest challenge right now is getting all of our immunotherapy/biologic patients back on track and scheduling these immunotherapy/biologic injections. We thank you for being patient with us while we handle this increase in scheduling.  We are aware it has been tough for some patients to get their ideal appointment times. 
  • If you have any problems with scheduling, we have a dedicated person in patient services to try to handle your situation.  Please call and ask for Rachel Matthews who is our Lead Call Center Representative
  • As a reminder, all immunotherapy patients MUST wait 30 minutes after their allergy immunotherapy and Xolair injections.  This is for your safety and to prevent any rare unnecessary trips to the hospital.  We can refuse to continue your immunotherapy if you violate this rule.
  • Based on your comfort level with the COVID-19 situation, we can make the necessary adjustments to your immunotherapy. Please do not stress and worry about missing your allergy immunotherapy shots if you are not able to come to our office frequently.  Our first priority is to keep you safe. 
  • We are continuing to schedule starting allergy immunotherapy/shots using our RUSH and Cluster immunotherapy protocols.  These faster build-up options reduces the time to reach the maintenance dose to 4-6 months from 12 months, and they are available for adults and teenagers.  We will continue to offer our conventional 12-month allergy immunotherapy protocol.  Please call us if you would like to start allergy immunotherapy/shots or have any further questions
  • If you are worried about coming to our office long-term we can offer you at-home allergy drops via our Alllergycare365 program of allergy drops. Please call 205-871-9661 and press option #1 to talk about allergy drops.  Here’s our website link for more information



Ask about In-Person or Telehealth visit options and Same Day Appointments


  • We are continuing to accept NEW and RETURN patients using Telehealth/Telemedicine.  We have gotten rave reviews from patients with our Telehealth option.  This is a great way to be treated by one of our providers from your home or office.  There is no need to come to our office in person.  Most major insurance companies now allow these Telehealth visits to be done over the phone.  A few insurance companies require a video conference, and we are mainly using Zoom Video Conferencing and Apple FaceTime to conduct these visits.  We can treat your acute allergy and asthma symptoms with Telehealth and then set up any allergy testing at a later date once the COVID-19 crisis is over.
  • If you do not have insurance and would like to see us, please call us and we will give you a reasonable cost for an in-person or Telehealth/Telemedicine visit. 
  • ALL LETTER AND FORM REQUESTS that are needed employers, work, school, disability, FMLA, insurances, and other organizations will require a Telehealth/Telemedicine visit and a letter/document processing fee.  All letters will require a 24-48 hours turnaround time and will be sent via the portal (our preference due to security regulations) or email.
  • As a reminder to our immunodeficiency, immunocompromised, or other immunology patients, we would highly recommend scheduling a Telehealth Visit if you need medical care.


  • We are continuing to see NEW and ESTABLISHED patients in person in our offices.  Please see at the next section about our safety procedures.
  • Due to patient safety, we will continue to suspend following procedures: food challenges and early introduction to high risk foods.
  • We are continuing to perform patch testing for contact dermatitis (a delayed skin reaction to chemicals) and drug/antibiotic testing and challenges.


  • Please click HERE to see what we are doing to keep you safe during your visit with us.
  • Face Mask Required: We are REQUIRING patients and visitors to wear masks since this is part of the CDC guidelines. Medical grade masks are not required. The coverings may include, but not be limited to items such as scarves or bandanas. The CDC state cloth face coverings may be fashioned from household items or made at home from common materials at low cost.
  • Prescreening Procedures: When you visit us, we will be asking several additional questions and taking your temperature.  We apologize for any inconvenience in this process. It has taken more time and manpower for us to do this.  We are trying to screen out any patients that might have an active infection, which includes the flu and strep.
  • Social Distancing: We will continue social distancing in our waiting room, and we ask that all patients coming to our office to sit in designated open seats in each location.  If you have a scheduled appointment, and the waiting area is at capacity, please check-in at our front desk and then wait in your car or outside.   We will call you by cell phone when our team is ready to see you for your office visit.
  • One Visitor Only: Please try to come to the appointment alone if possible. We will limit each patient to one visitor. All visitors will also be required to complete a screening questionnaire upon entering the facility.
  • Our Cleaning Policy: We are continuing our stringent cleaning and disinfecting policies in the lobby, patient rooms, and bathrooms for the safety of our patients and staff. 
  • If you or anyone in your home is experiencing signs or symptoms of a respiratory illness or is running a fever, we ask that you make a telehealth/telemedicine visit.  If you or anyone in your household have been on a cruise or traveled by air the last 14 days, please contact our office to reschedule your appointment. 
  • We are not doing any COVID-19 testing on patients.  We are not doing any strep or flu testing.  Please go to the Alabama Public Health Department Website for COVID-19 testing criteria and a list of testing sites:
  • If you did have COVID-19 symptoms or tested positive for COVID-19, we would like for you to be clear of symptoms for at least 30 days and show proof of two negative COVID-19 tests within 24 hours apart. 
  • With all of these policies, we believe all of our offices are just as safe, or even safer, as going to the grocery store or a supercenter.


  • Alabama Allergy has been featured on our local news stations.  All of our news interviews will be posted on our Facebook page. 


  • Please follow our pollen counts.  You can find them on our website, on The Weather Channel website, and on Fox 6 News.  We are the only pollen counting station in the state of Alabama.
  • As a reminder, now is the time to take your allergy and asthma medications to keep yourself healthy and as safe as possible. If you need refills, then please call us for a Telehealth/Telemedicine visit.  If your allergies and asthma are under control, then there will be less confusion on whether your symptoms are allergies/asthma or an infection.  Additionally, by keeping you well, we will be helping our fellow doctors and nurses in hospitals and emergency rooms who need to be focusing on the COVID-19 pandemic.
  • Here are our two favorite charts on how to tell the difference among allergies, flu, and COVID-19:
  • FOOD ALLERGY TREATMENT CENTER NEWS:  We are continuing to do our new patient visits for food oral immunotherapy at the Food Allergy Treatment Center.  If you or a family member have had anaphylaxis to a food, like to peanuts or tree nuts, you might be interested in learning about your treatment options, including the new peanut immunotherapy product Palforzia.  During this visit, you will learn about food oral immunotherapy, and we will help create a long-term treatment plan. This visit can be done in-person or virtually. Please call 205-558-9086 or 205-871-9661 to schedule a visit in-person or through Telehealth.  For more information please visit


  • CLINCAL RESEARCH CENTER OF ALABAMA: We are continuing to enroll new patients into our clinical research trials.  We have some innovative research trials ongoing in the area of asthma, COPD, emphysema, hives and swelling, eczema, atopic dermatitis, hereditary angioedema, and immunodeficiencies.  We will also have new trials starting soon in nasal polyps and Allergy Bronchopulmonary Aspergillosis (ABPA).  Please call Clinical Research Center of Alabama at 205-209-4100 or visit


The mission of Alabama Allergy & Asthma Center is to be the  leading caregiver for patients with allergies and chronic respiratory problems.  During the COVID-19 pandemic and during this pollen season, we have tried our hardest to fulfill this mission.  Our entire staff is here to serve you and to keep you healthy. Please also give a big thank you to all of our fellow healthcare colleagues and frontline workers who are tirelessly working trying to battle this pandemic.  

Please be kind, wear a mask, and stay safe!  We will all get through this together.